Return & Refund Policy
Return & Refund Policy
At Luvs Memorable Gifts, your satisfaction and meaningful gifting moments are our top priorities. We stand behind the quality of our keepsake jewelry and custom pieces.
30-Day Satisfaction Guarantee
We offer a 30-day return policy for unworn, undamaged jewelry items. You have 30 days from the date your package is delivered to request a return or exchange.
To be eligible for a return:
The item must be in its original condition, unworn, and unused.
The jewelry must be in its original packaging, including the message card and luxury presentation box.
Proof of purchase or order number is required.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival. If an item is defective, damaged in transit, or you received the incorrect product, please contact us immediately at support@luvsmemorablegifts.com with:
1. Your order number.
2. A clear photo/video showing the issue or defect.
Once verified, we will immediately send a free replacement or issue a full refund at no additional cost to you.
Non-Returnable Items
Digital Downloads & Printable's: Because digital products are delivered instantly upon purchase, digital downloads and printable keepsakes are non-refundable.
Personalized / Custom Engraved Items: Custom engraved products cannot be returned unless there is a manufacturing defect or spelling error made on our end.
Exchanges & Refunds
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.
Contact Us
For all return, exchange, or quality questions, please reach out to our support team:
Email: support@luvsmemorablegifts.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM MST