Shipping policy

Shipping Policy

At Luvs Memorable Gifts, every piece is crafted, assembled, and packaged with care. Because many of our keepsake items and custom message card pieces are made to order, please review our shipping guidelines below to understand production timelines, delivery estimates, and tracking details.

Order Processing & Production Time

Standard Processing: 2–3 business days (Monday – Friday, excluding holidays).

Personalized / Custom Keepsakes: Made-to-order items require dedicated assembly and quality inspection before dispatch. During peak holiday shopping seasons (e.g., Mother’s Day, Father's Day, Valentine’s Day, Christmas), processing may take an additional 1–2 business days.

Orders placed on weekends or observed holidays will begin processing the following business day.

Shipping Rates & Delivery Estimates

Delivery times apply after the order has been processed and handed over to the carrier.

Order Tracking

Once your package ships, you will automatically receive a Shipping Confirmation Email containing your tracking number and carrier details. Please allow 24 to 48 hours for the carrier’s system to update tracking scans after pickup.

Address Changes & Accuracy

Please double-check your shipping address prior to completing checkout.

If you notice an error in your shipping address, contact us immediately at support@luvsmemorablegifts.com with your order number and updated address.

We can only update addresses if your order has not yet been processed for fulfillment. Once a tracking label is generated or the order has shipped, we cannot reroute the package.

Luvs Memorable Gifts is not responsible for items delivered incorrectly due to customer-provided address errors.

Lost, Missing, or Stolen Packages

If your tracking status shows "Delivered" but you cannot locate your package:

1. Verify the delivery address entered on your order confirmation.

2. Check around the delivery area (porch, side gate, garage, leasing office, or mailroom).

3. Check with household members and nearby neighbors.

4. Allow 24–48 hours, as carriers occasionally mark parcels as delivered prematurely during route completion.

If your parcel has not moved for more than 10 business days or cannot be located, contact us at support@luvsmemorablegifts.com so we can initiate an inquiry or trace with the carrier.

Damaged or Defective Deliveries

We want your keepsake to arrive in pristine condition. If your order arrives damaged, defective, or with an incorrect item:

Email support@luvsmemorablegifts.com within 7 days of delivery.

Include your Order Number, a brief description of the issue, and clear photos of the damaged item and packaging.

We will gladly arrange an expedited replacement at no additional charge.

Customs, Duties, and Taxes (International Orders)

International orders may be subject to import taxes, customs duties, and brokerage fees levied by the destination country once the shipment arrives. These charges are determined by local authorities and are the sole responsibility of the recipient.

If you have any questions regarding your shipment or need help with an order, our support team is ready to help:

Email: support@luvsmemorablegifts.com

Hours: Monday – Friday, 9:00 AM – 5:00 PM MST

Website: [luvsmemorablegifts.com](https://luvsmemorablegifts.com)